Help Centre

Plans and billing

How do I change or cancel my plan?

Go to Account → Billing. You can switch plan or cancel at any time; you keep access until the end of the period you have paid for.

Which payment methods can I use?

Card (Visa, Mastercard, Amex), PayPal, and UK bank transfer. Bank transfers are activated once we have matched your payment reference — usually within one working day.

Watching

A video won't start or keeps buffering

• Refresh the page, or close and reopen the app.
• Check your connection: HD needs about 5 Mbps, 4K about 25 Mbps.
• Try another browser, or turn off VPNs and ad blockers for this site.
• Still stuck? Contact us with the title name and the message shown on screen.

How many screens can I watch on?

It depends on your plan — see Plans & Pricing. If you hit the limit, stop playback on another device and try again.

TVs and devices

How do I sign in on my TV?

Open the Moolo app on your TV and choose Sign in. A 6-character code appears — enter it at https://moolo.uk/activate on your phone or computer.