Privacy Policy
How Moolo collects and uses your personal data.
Last updated: 12 November 2026
Moolo ("we") is the data controller for Moolo. This policy explains what we collect and why, in line with the UK GDPR and the Data Protection Act 2018.
What we collect
- Account details — name, email address, password (stored encrypted) and profiles.
- Billing — plan, payment history and references. Card details are handled by our payment providers (Stripe, PayPal); we never see your full card number.
- Viewing activity — what you watch and where you stopped, so we can resume playback and recommend titles.
- Device and log data — IP address, browser or TV model, used for security, streaming limits and fixing problems.
Why we use it
To provide the service you signed up for (contract), to keep it secure and improve it (legitimate interests), and to meet legal and tax obligations. If you are on a plan with ads, we use limited data to choose and measure ads.
Who we share it with
Service providers that run parts of Moolo for us — video delivery, payments, email and hosting — under contracts that protect your data. We do not sell your personal data.
How long we keep it
While your account is open, then up to 6 years for billing records (as required by UK tax law). Viewing history is deleted when you close your account.
Your rights
You can ask to access, correct, delete or export your data, or object to how we use it. Email support@moolo.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).